Warranty & Guarantee

At AB Cards and Collectibles, we want our customers to shop with confidence. We stand behind the accuracy of our orders and are committed to providing appropriate support when a product arrives damaged, defective, or different from what was ordered.

This Warranty & Guarantee Policy explains the protections available when purchasing from our store.

Our Customer Guarantee

When you place an order with AB Cards and Collectibles, we guarantee that we will make reasonable efforts to ensure:

You receive the product you ordered.
Products are shipped in the condition described on the applicable product page.
Your order is prepared and packaged appropriately for shipment.
Product descriptions and pricing are presented as accurately as reasonably possible.
Eligible damaged, defective, missing, or incorrect-item claims are reviewed by our customer support team.
Approved refunds are returned to the original payment method.
Your order and customer service inquiries are handled according to our published store policies.

This guarantee does not guarantee the future value, rarity, grading result, or specific contents of randomized trading card products.

Product Warranty

Products sold by AB Cards and Collectibles may be covered by a warranty provided by their original manufacturer.

Manufacturer warranties, when available, are subject to the manufacturer's own terms, conditions, exclusions, and warranty periods.

AB Cards and Collectibles does not automatically provide or extend a manufacturer's warranty unless expressly stated on the applicable product page.

If you believe your product has a manufacturing defect, please contact us. We will review the issue and advise you regarding the appropriate next steps.

Damaged Products

Please inspect your order promptly after delivery.

If a product arrives damaged, contact us as soon as possible at:

support@abcardscollectibles.shop

Please provide:

Your order number
A description of the damage
Clear photographs of the affected product
Photographs of the original packaging
A photograph of the shipping label when applicable

Please retain the product and all original packaging while your claim is being reviewed.

For an eligible claim, we may offer an appropriate resolution such as a replacement, return, or refund depending on the circumstances and product availability.

Defective Products

If you believe a product has a manufacturing defect, please contact our customer support team with your order information and details about the problem.

We may request photographs, videos, packaging information, serial numbers, or other reasonable information needed to evaluate the claim.

Depending on the product and circumstances, the issue may be handled directly by us or through the applicable manufacturer.

Incorrect Products

If you receive a product different from the product you ordered, please contact us before opening, using, or returning the item.

For verified fulfillment errors caused by AB Cards and Collectibles, we will provide an appropriate resolution and cover applicable return shipping costs when a return is required.

Missing Items

If an item from your order is missing, please contact us with your order number and details about what was received.

We will review our available order and fulfillment information and work with you toward an appropriate resolution for verified missing-item claims.

Trading Cards & Randomized Products

Trading card products such as booster packs, booster boxes, bundles, collector boxes, and similar products may contain randomized contents determined by the manufacturer.

We cannot guarantee:

A particular card.
A particular character.
Specific rarity levels.
A specific number of premium pulls unless guaranteed by the manufacturer.
Particular foil or alternate-art cards.
A particular market or resale value.
A particular grading result.

Receiving cards that are less valuable or less desirable than expected does not mean the product is defective.

Opened randomized trading card products cannot generally be returned solely because the contents did not meet the customer's expectations.

Card Condition & Grading

Unless expressly advertised with a specific professional grade, we do not guarantee that individual cards or collectibles will receive a particular grade from PSA, Beckett, CGC, or any other third-party grading service.

Third-party grading companies use their own independent standards, and grading results may vary.

Minor manufacturing imperfections that originate from the manufacturer do not automatically qualify a product for replacement or refund unless the product is considered defective under applicable law or the manufacturer's applicable warranty.

Sealed Product Guarantee

Products advertised as new and factory sealed are intended to be supplied in their original sealed condition.

If you receive a product advertised as factory sealed that appears to have been opened or materially tampered with before delivery, please do not open the product further.

Authenticity

We aim to accurately represent the products offered through our store.

When a product is sold as an authentic branded product, it is represented as genuine merchandise rather than an imitation or counterfeit.

If you have a legitimate authenticity concern regarding an item you received, contact us with your order number and supporting photographs so that we can investigate the matter.

What Is Not Covered

Unless otherwise required by applicable law or an applicable manufacturer warranty, warranty coverage generally does not apply to:

Normal wear and tear.
Accidental damage after delivery.
Improper storage.
Water or moisture damage after delivery.
Excessive heat or sunlight exposure.
Misuse or improper handling.
Unauthorized alterations or repairs.
Damage caused by the customer after delivery.
Loss or theft after confirmed delivery.
Changes in collectible or resale value.
Disappointment with randomized card contents.
Specific grading expectations.
Cosmetic variations considered normal for the applicable product.

Warranty Claims

To submit a warranty-related claim, contact:

Email: support@abcardscollectibles.shop
Phone: +1 (352) 292-9999

Please include your order number and a clear explanation of the issue.

We may request additional information reasonably necessary to investigate the claim.

Do not return an item until you have received return instructions from our customer support team.

Returns and Refunds

Warranty claims and returns are related but separate.

Our standard eligible returns are governed by our Refund & Return Policy, which generally provides a 30-day return window after delivery subject to the conditions stated in that policy.

A manufacturer's warranty may have different terms or time limits.

Approved refunds issued by AB Cards and Collectibles will be returned to the original payment method.

No Guarantee of Future Value

Trading cards and collectibles can increase or decrease in market value.

AB Cards and Collectibles does not guarantee:

Future resale prices.
Investment returns.
Appreciation in value.
Market demand.
Future rarity.
Third-party marketplace prices.

Products should not be purchased based on an assumption that their monetary value will increase.

Manufacturer Changes

Manufacturers may occasionally change packaging, artwork, accessories, product configurations, or other details.

Reasonable manufacturer changes do not necessarily constitute a product defect, provided that the customer receives the product that was substantially advertised and ordered.

Your Legal Rights

Nothing in this Warranty & Guarantee Policy is intended to exclude, restrict, or replace any warranty, remedy, or consumer protection right that cannot legally be excluded under applicable law.

Contact Us

If you have questions about a product warranty, authenticity concern, damaged item, defective product, or guarantee claim, please contact:

AB Cards and Collectibles
3100 SW College Rd Suite 10
Ocala, FL 34474
United States

Email: support@abcardscollectibles.shop
Phone: +1 (352) 292-9999